Privacy Policy

1. Who We Are

Pet Express UAE (Travel Pet Express Trading LLC, DED Licence No. 812586) is a professional pet relocation company based in Dubai, UAE. We are committed to protecting the privacy and security of your personal information.

2. Information We Collect

We collect the following types of information when you use our services or website:

• Personal details: name, email address, phone number.
• Pet information: pet name, species, breed, age, microchip number, and vaccination records.
• Travel details: origin and destination countries, travel dates, and airport information.
• Communications: messages and enquiries you send us through the website or by email.
• Technical data: IP address, browser type, and usage data collected automatically when you visit our website.

3. How We Use Your Information

• To process and manage your pet relocation request.
• To coordinate with airlines, veterinary authorities, and customs on your behalf.
• To communicate with you about your relocation, including updates and confirmations.
• To maintain operational records as required for service delivery and compliance.
• To respond to your enquiries and provide customer support.
• To improve our website and services.

4. Data Storage and Security

Your data is stored securely using industry-standard encryption and access controls. We use trusted third-party platforms to manage customer and relocation data, all of which are bound by strict data processing agreements. We retain your data only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

5. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Airlines and freight handlers as required to complete your pet's journey.
• Government bodies, customs, and veterinary authorities as legally required.
• Trusted service providers who assist us in delivering our services, under confidentiality obligations.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal and contractual obligations.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at info@petexpressuae.com.

7. Cookies

Our website may use cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.